Frequently asked questions
Short, honest answers. If yours is not here, send us a question.
The product
What is Firsthand XR?
Interactive VR and mixed-reality simulation for healthcare and high-risk work. Trainees step into a room, make decisions and see the consequences, then get a scored debrief.
The platformWhich scenarios are available?
Clinical scenarios such as ACLS cardiac arrest, STEMI, sepsis, SVT, acute asthma, pregnancy cardiac arrest and newborn resuscitation, plus first aid, confined space, electrical rescue, fire evacuation, combat casualty care and EV high-voltage safety. Others are marked Coming in the library.
Scenario libraryIs it a video or a real simulation?
A real simulation. The patient engine changes heart rate, oxygen saturation, breathing and blood pressure in response to what the trainee does.
Which languages does it support?
English and Indonesian, including menus, guides, scenario text, debriefs and voices. More languages are planned.
Can we build our own scenarios?
There is no self-serve editor. Custom scenarios, rooms and branding are built by us with your experts.
Custom scenariosDoes Firsthand work with Canvas or Moodle?
Firsthand connects through LTI 1.3, which LMSs such as Canvas, Moodle, Blackboard and D2L Brightspace support. You assign a scenario as an activity, and scores and pass or fail return to the gradebook. We set this up with your IT team during onboarding.
Connects to your learning systemsCan results go into our hospital’s learning system?
Yes. Results can go to your learning record store through xAPI, with step-by-step performance records, or into your learning platform through a SCORM package. We set this up with your IT team during onboarding.
Connects to your learning systemsHardware and setup
Which headsets does it run on?
Meta Quest 3, PICO, PC VR and HoloLens 2. We recommend Meta Quest 3 for new sites.
DeploymentDo we need internet?
No. Scenarios run on the headset. Team sessions and the fleet console use your local network only.
Can a team train together?
Yes, when the headsets are on the same local network. Trainees take roles such as compressions, airway, defib and drugs. Remote sessions across sites are not available.
Do you supply headsets?
Not yet. A hardware bundle is coming. For now we tell you exactly what to buy and help you set it up.
Data, privacy and safety
Where are results stored?
On the headset, or on your own fleet console on your local network. Results are not sent to us.
Trust and safetyAre you ISO 27001 or SOC 2 certified?
Not yet. Both are planned. A security pack for IT is available on request.
What about motion sickness?
Movement is by choosing a spot rather than gliding. Keep sessions short and stop at the first sign of discomfort. Our safety guidance covers session length, play area, supervision, age and photosensitivity.
Buying
How much does it cost?
We quote on a call, because it depends on headsets, sites and packs. Most organisations start with a pilot and move to a site licence.
PricingDo you have case studies?
Not yet. We are a young company. Instead we run pilots with your own trainees and give you an evaluation report.
Pilot programmeDoes it map to our units or standards?
Curriculum maps for the NSQHS Standards, HLTAID011/012, Certificate III in Individual Support, the NCSBN Clinical Judgment Measurement Model and mining and WHS units are being finalised with our clinical and training advisers.
Curriculum mapsStudents
Can I use it as a student?
Free practice scenarios for adult students are coming, on Meta Quest and in the browser. They are for practice, not certification.
StudentsSee it in a headset
Book a 30-minute demo. We will run a scenario live, talk through your training units and scope a pilot that fits your team.
