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Firsthand XR

Aged care training that lets new workers practise first

New care workers meet residents on day one. We are building scenarios that let them practise the moments that matter first: noticing a change, responding to a collapse and handing over clearly.

Who this is for: Learning and development leads at aged care and disability providers, and RTOs delivering Certificate III in Individual Support.

Resident resting in bed below a bedhead panel, with oxygen tubing and a landscape print on the wall

What gets in the way today

High turnover
Providers induct new staff constantly. Each one needs the same baseline skills, fast.
Placements are limited
Students in Cert III programs need work placement, and providers have limited capacity to host them.
Emergencies are rare but serious
A resident collapse or a fall with injury may happen months apart. Staff need to know what to do the first time.
Manual handling injuries
Lifting and repositioning are daily tasks with real injury risk for workers.

How aged care and disability teams use it

Staff room with AED sign, setting for a workplace collapse scenario
Available today
Workplace collapse with AED gives staff a first aid response in a realistic setting.
Coming: Cert III Individual Support
Everyday care scenarios built around communication, dignity and observation.
Coming: manual handling
Practise lifting, carrying, pushing and pulling with your own body in a room-scale space.
Coming: handover (ISBAR)
Practise giving a clear handover or escalation call.

Scenarios for aged care and disability

Full library
  • Staff break room with lounge chairs, a table and an AED sign on the wall
    AvailableWorkplace

    Workplace collapse with AED

    A colleague collapses at work. Check for danger and response, call triple zero, start CPR and fetch and use the AED.

  • ComingResidential aged care

    Aged care (Cert III Individual Support)

    Everyday care with a resident: communication, dignity, observations and noticing when something is not right.

  • ComingHome, work and public places

    First aid in everyday settings

    Common first aid situations at home, at work and in public places, from choking to bleeding control.

  • ComingStore room and aged care

    Manual handling

    Loads and people: plan the lift, use the trolley, slide sheets and hoist, and lift as a team. Practised with your body in the room rather than on a slide.

  • ComingWaiting room and aged care

    De-escalation and responsive behaviours

    An upset family member in a waiting room and a distressed resident living with dementia. Choose your words, read the warning signs and know when to step back and call for help.

  • ComingClinical

    Handover (ISBAR)

    Give a clear, structured handover or escalation call using ISBAR.

How it maps to your training

The aged care pack is in development. This is where it is headed.

Unit or programWhere it shows up
CHC33021 Certificate III in Individual SupportEveryday care scenarios (coming).
HLTWHS005 Conduct manual tasks safelyManual handling scenarios (coming).
HLTAID011 Provide first aidWorkplace collapse with AED today, first aid in everyday settings coming.
Escalation and handoverHandover (ISBAR) scenario (coming).

We are looking for aged care and disability providers to help shape this pack. Get in touch if you want early access.

Reading for aged care and disability teams

Need it built around your own site, equipment or procedures? See custom medical and nursing simulation.

The technology behind it

Questions people ask

When will the aged care scenarios be ready?

They are in the pipeline now. Providers who join a pilot help decide which scenarios ship first.

Do staff need to be tech-savvy?

No. Practice mode guides new users through each step, and headsets start straight into the scenario library.

Pilot it with your team

Book a 30-minute demo. We will run a scenario live, talk through your training units and scope a pilot that fits your team.

Staff room with AED sign, setting for a workplace collapse scenario